Shipping policy

At Modylol, we are committed to delivering your order in a fast, safe, and transparent manner. Below you'll find important information about how we handle shipping and delivery.

Shipping Area

We currently ship only within the United States. International shipping is not available at this time.

Shipping Method & Costs

  • Shipping Service: Standard Shipping
  • Shipping Cost: Free shipping on all orders — no hidden fees or extra charges.

Order Processing & Delivery Timeline

Processing Time
All orders are processed within 1–2 business days after your purchase is confirmed.

Delivery Timeframe
Once your order has been processed, it will be shipped through our trusted logistics partners.

Estimated shipping times are:

  • Transit Time: 5–10 business days
  • Total Delivery Time: 6–12 business days

Please understand that these are estimates, not guaranteed delivery dates. Shipping times may vary due to destination, carrier delays, weather conditions, or high-volume periods.

Shipment Confirmation & Tracking

When your order ships, you will receive a confirmation email that includes your tracking number. Tracking information may take 24–48 hours to update in the carrier's system.

Incorrect Address Disclaimer

Please ensure your shipping address is correct at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping address, please contact us immediately at support@modylol.com. We will do our best to update your information before shipment; however, we cannot guarantee changes once the order has entered processing or shipping stages. Additional shipping charges may apply if a package must be reshipped due to address issues.

Order Changes & Cancellations

Customers may request order modifications or cancellations within 24 hours of placing an order. This may include:

  • Address changes
  • Size or color changes
  • Order cancellations

After 24 hours, orders may already be processed or prepared for shipment, and modifications may no longer be possible. To request changes or cancellations, please contact us as soon as possible at support@modylol.com. If the order has already shipped, it cannot be canceled or modified.

Delayed or Lost Packages

While we work with reliable shipping carriers, some delays may occur due to circumstances beyond our control, including weather disruptions, carrier service interruptions, or high seasonal demand.

If your package has not arrived within the expected timeframe, please contact us and we will be happy to assist you in working with the carrier.

📧 support@modylol.com

We are not responsible for packages confirmed as delivered by the carrier but reported lost or stolen afterward.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. To help us resolve the issue quickly, please include:

  • Your order number
  • Clear photos of the item received
  • Photos of the packaging

Once reviewed, we will provide an appropriate resolution — a replacement or refund, at no extra cost to you.

Delivery Delays

Estimated delivery dates are provided for informational purposes only and are not guaranteed. Unexpected delays may occur due to severe weather, carrier operational delays, natural disasters, or holiday shipping congestion.

We appreciate your patience and understanding in such situations.

Contact Information

Customer Service Opening Hours:
Monday to Friday, 8:00 a.m. – 5:00 p.m. (EST) Eastern Standard Time (New York)
Response Time: We aim to reply within 1 business day.